Shipping policy
At Nahuit, We are committed to provide an exceptional shopping experience to our customers, including clear and straightforward shipping policies. We offer free shipping on orders above $100 (subject to change), within the United States.
We partner with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship directly to your door and proudly offer flat rate USA shipping.
You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 1-3 working days on average to process your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out. If there is an issue with the shipping address provided at checkout, please contact us IMMEDIATELY.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
While we will do all that we can to make sure you order is delivered on time, Nahuit cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Orders placed after 5 PM (Mon to Fri) will be processed the following business day, which may add to delivery time.
Order processing time: 1 to 3 business days.
Transit time: 6 to 8 business days.
Delivery time: 7 to 10 business days.
Lost/Stolen/Damaged Packages:
Nahuit is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@nahuit.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Questions?
Visit our FAQs page or contact our customer support.
Contact Information:
Store Name: Nahuit
Address: 418 Broadway, Ste N, Albany, NY 12207
Email: support@nahuit.com
Phone: +12017438415
Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We will do our best to reply to your e-mail within 1–2 business days.